Insights Saninmotion
Risk

What to Do When a Key Person Stops Delivering

San Nguyen 3 min read

Every project has someone it can't afford to lose. Sooner or later, one of them stops delivering.

What happens next depends on what was built before. On Darcee, the art director and graphic designer stopped delivering. No frames came in. I took over and designed every frame myself.

That worked because I'm a motion designer. It's a fallback that works once, and only if someone on the project happens to have the skills. A client without one is stuck.

What breaks first

Budget gets the panic. Timeline takes the hit. Whoever steps in spends hours just learning what exists. Files with no context. Decisions nobody wrote down. A style that lived in the last person's head.

Trust goes next, inside your own company. One slipped deadline and every future estimate gets a second look.

Why "we'll find someone else" is slow

It sounds like a plan. A replacement has to match a look someone else built, on a timeline someone else set. Most good freelancers are careful about inheriting a half-finished job under pressure. That caution adds weeks.

Build the bench first

Know who else can handle this project's style and scope. Write the handoff so a new person never starts from zero. Treat vendors as a bench of several, not one relationship.

I keep a vetted network of animators and studios for exactly this. It's built into how I structure any production I run.

When someone stops delivering, the cost lands on whoever has no fallback.

Building that redundancy into a client's process is part of every engagement. More on how that works →